POLICIES
SHIPPING
FREE DELIVERY is available to ALL UK orders over £20 before any VAT and discount
FREE NEXT DAY COURIER TRACKED DELIVERY on all UK Orders over £70 before any VAT and discount
Orders under £20 will incur a small charge from £2.95 on 2-3 day service
Need it quicker? Orders under £70 are charged £4.95 for a 1-2 day service. Still want an overnight tracked service? Only £5.95!
*Northern Ireland, Highlands and Islands - Orders over 2kg and over 1m may incur an additional charge
NEXT DAY SERVICE will require a signature - however by entering a 'leave safe' instruction during checkout you accept responsibility for your order to be left unsigned.
We aim to process and dispatch your order on the same day providing your order is placed before 12.00 noon. Direct Ship items are excluded from Next Day Delivery but this will not affect the arrival of you other Next Day items. Due to length restrictions imposed by most couriers, some poles will ship on a 48 hour service.
Our NEXT DAY courier service (2 days for some Post Codes) assures delivery of your parcel by close of business the following working day. However Wintecs cannot guarantee this service and does not accept responsibility for late delivery due to courier delay. Neither does Wintecs accept any subsequent loss or liability for delivery delays.
Please specify any delivery requirements or instructions in your customer notes at checkout or with our sales team. Please inform us immediately if your order is delayed for more than 3 days. A delay of over 15 days is considered a lost item. During periods leading up to holidays please add an additional day to all the above estimates.
If a delivery is late, you may find details by tracking your order with the consignment number provided once your order is shipped. If you have paid for an upgraded delivery service, and that service was late - you may be entitled to a refund of the difference between the upgraded service and the basic service however please be aware that some orders will be limited to a single choice of delivery service (due to the shape, size & weight of the items) and therefore due to there not being a cheaper service available, no refund will be offered.
Wintecs is able to accept international orders in most cases. A delivery charge based on a shipment of 1 box to the requested country will be automatically calculated and added to the order.
Where the shipment exceeds 1 box or is considered oversize, Wintecs reserve the right to amend the shipping costs. The customer will be contacted and can then proceed with any additional shipping charges or cancel the order and receive a full refund.
IMPORTANT As our deliveries are fulfilled by third party couriers, we do not guarantee any service, but will endeavour to meet these service standards and maintain our excellent reputation for customer service.
RETURNS POLICY
We understand there may be circumstances where you need to return an item to us. Our returns policy is set out below. We will always process returns in accordance with this policy.
If you have any questions about making a return, or about the contents of this policy, you can contact us via email on: sales@wintecs.co.uk
If you are not happy with the way we deal with your return, you can raise a complaint. Please email mark@wintecs.co.uk
If you change your mind
This section sets our policy in respect of 'change-of-mind' returns. Please refer to the section below in relation to faulty items.
Before dispatch
If you change your mind after you place an online order, you will have 1 hour after placing your order to cancel it. You can do this by Calling
01208 892633
If payment has not yet been taken, we will not charge you after you have cancelled your order. If payment has already been processed, a refund will be sent to your original payment method.
Changing your mind - after dispatch
If you change your mind after you receive your item, you should notify us of this within 30 calendar days of you receiving your item.
In order to return your item you should:
1. Ensure that the item is still in the same condition that it was in when it was purchased, with all tags and packaging intact.
2. Notify us within 30 days that you would like to return the item by emailing sales@wintecs.co.uk
3. Once you have notified us of your return, you will receive an acknowledgement and instructions confirming how to return your item to us. Returns should be sent to us via: ROYAL MAIL OR PARCEL FORCE.
4. You must cover the postage and shipping costs of your return. You should purchase a shipping label from the above courier. This can be done at any Post Office or www.parcel2go.com
5. You must ensure that your item is returned to us within 7 calendar days of us acknowledging your return request.
Once we receive your returned item, we will conduct a quality check and we will notify you of the outcome of this. If your item is returnable, your refund will be sent to your original payment method within 7 calendar days.
This section does not affect your statutory rights. If your item is faulty or unsatisfactory, please refer to the section below.
If your item is faulty
We really hope that you will not need to return a faulty item to us. If you do need to do so, you should follow the instructions in this section.
If you are returning a faulty item within 30 calendar days of receiving your goods you can request a full refund from us.
If you are returning a faulty item after this period you may request a repair or replacement from us in the first instance. If you are still not happy after a repair or replacement, you may be entitled to all or some of your money back, in accordance with your consumer rights.
How to return a faulty item
If your item is faulty, you should:
1. Notify us of the fault by emailing sales@wintecs.co.uk
2. Once you have notified us of the fault, you will receive an acknowledgement and instructions confirming how to return your item to us.
3. We will cover the postage and shipping costs of your return. We will send you a shipping label for: ROYAL MAIL OR PARCEL FORCE.
4. The courier will usually specify that the label should be used within a fixed period. You will be provided with instructions about this with the shipping label.
Once we receive your returned item, we will conduct a quality check and we will notify you of the outcome. If you are entitled to a refund, this be sent to your original payment method within 7 calendar days following the outcome of the quality check.
If you are entitled to a repair, replacement or re-installation, we will usually arrange this within 28 calendar days following the outcome of the quality check.
The rights in this section exist separately from any warranty you may also have. Please contact us if you would like to discuss any applicable warranty.