RETURNS

Returns and Faulty Goods

Hopefully you won't need to return an item, however, if you do, it is our aim to make this as simple as possible. By following the guidance below you can help us to help you when a product is not what you expected, or is faulty. Your statutory rights are not affected by this guidance.

Not what you wanted?

Under our 30 Day Money Back Guarantee you can return unwanted goods for FREE via Royal Mail Freepost. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. You should include your invoice and complete an online returns form.

Certain items are excluded from the free return. These include goods that are made to measure, cut or mixed to your requirements, weigh more than 2kgs or longer than 1m in length. Other excluded items are items shipped direct from manufacturer.

To return an unwanted item:

  • Goto your online order and complete the return item option
  • Drop it off at our store - or
  • Send it back FREE from your local post office - Using the FREEPOST address.

For the items excluded from our FREE RETURN SERVICE requiring a carrier pickup please use the form below for further advice - Please note this may incur a charge of £12.00 for standard collection and £32.00 for palletised items.

For products delivered directly from our suppliers, please use the form below.

Faulty Goods

When something goes wrong we are keen to help.  Please use the form below to let us know the problem you are having.

We will endeavour to provide online support and get you back up and running as soon as possible.  In the event that we are unable to resolve the fault we may pass your contact onto the manufacturer who may be able to provide additional assistance.

In the event that the fault it not resolved, and no more than 12 months has passed since purchase, we will need to receive the item back for inspection.

To return a faulty item:

  • Goto your online order and complete the return item option
  • Drop it off at our store - or
  • Send it back FREE from your local post office - Using the FREEPOST address.

For the items excluded from our FREE RETURN SERVICE requiring a carrier pickup please use the form below for further advice - Please note this may incur a charge of £12.00 for standard collection and £32.00 for palletised items depending on the nature of the fault.

After inspection and depending upon the results we will offer a refund, replacement or repair.  Refunds will be offered when the item is no longer required and the item failed through no fault of the user.  Replacements will be offered when the item is still required and failed through no fault of the user.  Repairs will be made free of charge if within the normal warranty of the product and failed through no fault of the user.  Unfortunately we are not able to offer any compensation for loss of earnings or replace any faulty items until a full investigation has been carried out.

Cancellations

A cancellation can be made up to the point of shipment.  If shipment is made you may still be able to refuse delivery.  Once delivery has been made please refer to the 'Not what I wanted' option above.