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SHIPPING

 

Wintecs offers FREE DELIVERY on all orders* over £10.00+VAT with a small order Royal Mail postal charge of £3.95 available for small orders. Fluids, oversized and heavy items cannot be sent by Royal Mail. These items are sent by Courier Service and subject to a £5.95 delivery charge (if under £10.00 + VAT total).

Orders over £50 and Over sized items will be delivered by courier and will require a signature - however by entering a 'leave safe' instruction during checkout you accept responsibility for your order to be left unsigned. These items will be sent on a Next Working Day service.

*Please be aware that this offer is available to MAINLAND UK ONLY and does not include Highlands and Islands.

We aim to process and dispatch your order the next working day providing your order is placed before 12.00 noon. Once received, the NEXT DAY courier service (2 days for some Post Codes) assures delivery of your parcel by close of business the following working day. Wintecs cannot guarantee this service and does not accept responsibility for late delivery due to courier delay. Neither does Wintecs accept any subsequent loss or liability for delivery delays.

Any orders placed outside of mainland UK will be contacted with a delivery price (dependent on weight, size, etc) before order is dispatched. Orders under 1kg can be sent by Royal Mail, items over 1kg are sent by our courier service with package tracking.

Please specify any delivery requirements or instructions in your customer notes at checkout or with our sales team. Please inform us immediately if your order is delayed for more than 3 days. A delay of over 15 days is considered a lost item. During periods leading up to holidays please add an additional day to all the above estimates.

 

If a delivery is late, you may find details by tracking your order with the consignment number provided once your order is shipped. If you have paid for an upgraded delivery service, and that service was late - you may be entitled to a refund of the difference between the upgraded service & the basic service however please be aware that some orders will be limited to a single choice of delivery service (due to the shape, size & weight of the items) and therefore due to there not being a cheaper service available, no refund will be offered.

Wintecs is able to accept international orders in most cases. A delivery charge based on a shipment of 1 box to the requested country will be automatically calculated and added to the order.

Where the shipment exceeds 1 box or is considered oversize, Wintecs reserve the right to amend the shipping costs. The customer will be contacted and can then proceed with any additional shipping charges or cancel the order and receive a full refund.

IMPORTANT As our deliveries are fulfilled by third party couriers, we do not guarantee any service, but will endeavour to meet these service standards and maintain our excellent reputation for customer service.